You can return any product purchased on Foulon.it within 14 days of delivery by following these simple steps:
1. Make sure all products are in the same condition as you received them, in pristine condition, with their original packaging, unused, unworn, unwashed and/or damaged and with all identification tags and seals attached and intact ;
2. Contact our Customer Service by sending an email to: support@foulon.it requesting the return of the purchased product. You will receive together with the return authorization, the waybill to make the return.
3. Affix the pre-printed label to the original box to cover the original shipping label;
4. Contact our courier no later than 14 days after accepting the return online. You can book your collection request by calling the DHL center in your country. The courier will pick up your package where and when you want.
Alternatively, if you choose to return your product via a different courier, please inform us by contacting our Customer Service in the manner provided on our Website.
If the returned products do not comply with the above conditions, we will not be able to accept your return and refund your payment.
In this case you can still request that the returned product be sent back to you at your expense and in the state and address in which it was initially received, by contacting our Customer Service.
If you live outside the European Union, you will need to print, complete and attach 5 copies of the "return proforma invoice" received by email at the time of purchase, in the transparent outer envelope.
To learn more, visit Terms of Service
